FAQ

General

What is the Nusq platform?

Nusq is a platform that connects you with selected teams and companies to execute your creative projects professionally and easily.

Are Nusq services free?

Registration is free, and projects are charged based on the scope of work and the agreed budget.

In which cities does Nusq operate?

We work with partners in multiple cities within the Kingdom, and the service is available digitally for most projects.

Projects

How do I start a new project?

Create a project request, specify requirements, budget, and time, and we will match you with the appropriate companies.

How are companies selected?

We rely on experience, quality, and specialization criteria, and we recommend options that accurately suit your needs.

Can I follow my project?

Yes, Nusq provides periodic updates and progress reports until delivery is complete.

What if I am not satisfied with the work?

We have a review and adjustment mechanism to ensure quality, and you can request adjustments within the scope of the agreement.

Payments

What are the available payment methods?

We provide payment via bank cards, bank transfer, and other electronic payment options.

Is payment made in one lump sum?

Payment can be divided into installments according to the project stages and prior agreement.

Can I get a refund?

Refunds are subject to the terms of the agreement and cancellation policy, and the support team will help you with that.

Accounts

How do I register a new account?

Choose to create an account, enter your basic data, then activate your email to start.

I forgot my password, what should I do?

Use the "Forgot Password" option and we will send you a link to reset it.

Can I delete my account?

Yes, you can request account deletion from settings or via support, while maintaining the required records.